Customer Service

Do you have a question, comment or you want to return a product? 
Send an email to [email protected] and we will reply as soon as possible. 
Want to speak to us, call +31(0)13 8892718. 


How can I pay? 
We have different payment methods:

  • Ideal
  • Bancontact / MisterCash
  • Credit card (via Paypal)
  • Paypal 
  • Payment by bank
1 FAQ
1.1 How can I pay?
We have different payment methods:
  • Ideal
  • Credit card (via Paypal)
  • Paypal 
  • Bancontact / Mister cash (Belgium)
  • Payment by bank
1.2 How much is the postage?

That depens on the country where you live. 
  
Shipping within the Netherlands is € 3,95.
Orders above € 75,- are send without charges.

Belgium & Germany
Shipping to Belgium and Germany is €6,95. Orders over €150,- are shipped for free. . 

Within the EU:
Shipping to all countries within the EU is € 11,00 for small packages and includes track & trace, for regular (non trackable) post shipping is € 6,00. For bigger packages postage is € 19,00. 
All orders above € 180,- are free op shipping charges. 

Outside the EU: 
Shipping to all countries outside the EU is € 19,50 (incl. tax) with track and trace or € 6,00 (incl. tax) without track and trace for all small packages. For bigger shipments that do not fit in your mailbox the shipping cost will be calculated according to the weight en destination, the cost will be calculated in your shopping cart. 
Because we can not charge taxes outside the EU, you will not be charged the tax. All prices on the shop are shown with taxes but in the checkout you will see the amount without taxes. 

If your country isn't listed please send an email to [email protected] and tell us where you live and we will add your country to the countries where we deliver.
NOTE: For orders outside the EU additional import duties and / or taxes can be charged. They are not included in the price and will be charged seperately. We are unable to advise you about the exact amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. 

1.3 When will my order be shipped?
Usually we will send your order within 1 or 2 working days.
1.4 Can I follow you on social media?
Yes you can! 
Follow us on Facebook and Instagram to stay up to date on new products and fashion inspiration. 

Facebook
www.facebook.com/toddlersandtees 

Instagram
@toddlersandteesnl
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