Customer Service

Do you have a question, comment or you want to return a product? 
Send an email to info@toddlersandtees.nl and we will reply as soon as possible. 
Want to speak to us, call +31(0)13 8892718 on Tuesday afternoond, Wednesday and Friday between 9.00 and 17.00 or leave a voicemail message.

Product not in stock? 
If an item is out of stock, we can try to order it for you, send an email to info@toddlersandtees.nl and we will let you know if it is possible. 
Most Beau Hudson products are always on stock but if something is sold out we can try to order it for you, normally that takes about 2 to 3 weeks. 

How can I pay? 
We have different payment methods:

  • Ideal
  • Bancontact / MisterCash
  • Credit card (via Paypal)
  • Paypal 
  • Payment by bank
1 FAQ
1.1 How can I pay?
We have different payment methods:
  • Ideal
  • Credit card (via Paypal)
  • Paypal 
  • Bancontact / Mister cash (Belgium)
  • Payment by bank
1.2 How much is the postage?
That depens on the country where you live. 
  
Shipping within the Netherlands is € 3,95.
Orders above € 75,- are send without charges.

Belgium & Germany
Shipping to Belgium and Germany is €6,95. Orders over €150,- are shipped for free. 

Within the EU:
Shipping to all countries within the EU is € 11,00 for small packages and includes track & trace, for regular (non trackable) post shipping is € 6,00. For bigger packages postage is € 19,00. 
All orders above € 180,- are free op shipping charges. 

Outside the EU: 
Shipping to all countries outside the EU is € 19,50 (incl. tax) with track and trace or € 6,00 (incl. tax) without track and trace for all small packages. For bigger shipments that only fit in a box you pay € 25,00. 
Because we can not charge taxes outside the EU, you will not be charged the tax. All prices on the shop are shown with taxes but in the checkout you will see the amount without taxes. 

If your country isn't listed please send an email to info@toddlersandtees.nl and tell us where you live and we will add your country to the countries where we deliver.
NOTE: For orders outside the EU additional import duties and / or taxes can be charged. They are not included in the price and will be charged seperately. We are unable to advise you about the exact amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. 
1.3 When will my order be shipped?
Usually we will send your order within 1 or 2 working days.
1.4 Can I return or exchange my order?

You can return your ordered item(s) whithin 14 working days starting at the time of delivery. 
The product(s) can only be returned unused, with tags, undamaged and in the original packaging.

Returns
You can return the item(s) to the following return adres:

Toddlers and Tees
Mgr Poelsstraat 2
5056EV Berkel Enschot

The cost of return of the goods are your for the customer.

If you wish to return send an email to info@toddlersandtees.nl, when we haved received your return in good order the purchase amount will be remitted to you. 

Exchanges 
If the article unfortunately isn't the right size or you want a different color, you can send the article unworn back in the original packaging, to the address below. We would like to hear from you what alternative article you wish to receive so that we can hold it back for you. At the time of proper delivery of the returned article, we will send the new article free of charge to you.

You can return the item(s) to the following return adres:

Toddlers and Tees
Fao. afdeling Retouren
Mgr Poelsstraat 2
5056EV Berkel Enschot
 

1.5 Can I follow you on social media?
Yes you can! 
Follow us on Facebook and Instagram to stay up to date on new products and fashion inspiration. 

Facebook
www.facebook.com/toddlersandtees 

Instagram
@toddlersandteesnl
Contact us
* Required fields